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Requested Product:

CosmoCall Universe

from CosmoCom

Description:
CosmoCall Universe, is a multi-tenant contact center hosting platform that unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, as well as the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), recording and quality monitoring.

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